Regional & Remote Consultants

About Right Hand Remote Solutions

Right Hand Remote Solutions is a boutique consultancy agency that provides practical help to community organisations and industry groups delivering community, employment services and Indigenous workforce development programs.

This help includes strategic advice and ideas, right through to hands-on support to get the job done. We assist with everything from planning, implementation, grants and tender processes, training, capacity development, community consultation, compliance and community development. If you need to build your community or your community organisation we can help you get there faster and more efficiently.

While we specialise in rural and remote Australia, we also have extensive knowledge in employment services delivery in regional and metro locations.

Shaun Fowler - Consultant at Right Hand Remote Solutions
Shaun Fowler

Founder and Principal Consultant

LinkedIn Shaun Fowler

Grad. Cert. Not-for-Profit Management
University of Adelaide Professional Management Program
Diploma of Project Management

Shaun Fowler has worked in remote and regional Australia for over thirteen years, specialising in remote services delivery and operational and contractual management of employment programs.

He has experience working both on the ground delivering programs – and with the Commonwealth Government, shaping policy and programs. Shaun has significant knowledge of government policy formulation, processes and funding arrangements, gained through his role as a Director in the CDEP and Remote Employment Branch of FaHCSIA in 2011-2012.

Shaun is a strong advocate of sharing and tailoring best practice models and has been instrumental in supporting and facilitating collaboration amongst remote employment service providers. Shaun has successfully established industry forums, organised and coordinated a national conference and was a long standing member of the FaHCSIA CDEP Consultative Group.

In late 2012 Shaun launched Right Hand Remote Solutions to support rural and remote organisations delivering programs such as the Remote Jobs & Communities Program (RJCP).

Shaun is an active volunteer and is currently a Board Director of Great Lake Community Resources, an award winning social enterprise.

When not working within a remote community, Shaun can often be found along a hiking trail somewhere in Australia’s wilderness.

Craig Cullinan - Consultant at Right Hand Remote Solutions
Craig Cullinan

Senior Consultant

LinkedIn Craig Cullinan

Grad. Cert. Management (University of Ballarat)

Craig Cullinan is an experienced consultant with involvement in the employment services industry since privatisation by the Commonwealth Government. Craig has worked in management roles covering Government, the private sector and community based organisations.

He has experience managing multiple sites and/or
programs across regional and remote Australia and has
been involved with Indigenous employment since 2010.

Over twenty years industry experience, including various
senior management roles, has allowed Craig to build a
considerable understanding of the policy and practices that
drive employment services.

He has presented at local and national industry forums and
conferences, facilitated workshops covering operational
and performance themes and been a member of industry
working groups.

Karyn Whittaker

Senior Consultant

LinkedIn Karyn Whittaker

Karyn has significant experience in the employment services industry through her engagement in the Commonwealth Employment Service and subsequent outsourced employment programs, and has proven results in managing multiple sites across a range of programs.

Karyn’s consultancy work focuses on employment programs and has ranged from large urban based to small remote community based organisations. With a passion for finding the missing dollars, Karyn has supported numerous organisations to maximise their revenue through training staff in contract outcomes, and implementing solutions to identified weaknesses in service delivery models. With a commitment for improving both individual and organisational performance, Karyn supports staff development and adopts good practice methodology in contractual compliance monitoring.

When not engaged with an organisation, Karyn can often be found tending to her garden in the cold environs of Tasmania.

CASS POWELL

Senior Consultant

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Cass has been involved in the employment services sector since 2000, undertaking a variety of operational and management roles until 2010 when she moved into remote employment services as a Business Advisor.

As a former teacher in Business and Marketing, Cass specialises in performance improvement and stakeholder engagement and can integrate into remote communities quickly to build relationships with employers, job seekers, and other key organisations.

JAIMIE KHAN

Senior Consultant

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Advanced Diploma Human Resources and Management
Cert IV in Fraud Management and Detection

Jaimie is a veteran business adviser with over twenty years’ experience in the welfare sector, working in a variety of management roles in Government and non-government organisations. Experienced at both state and federal levels, he has experience in Commonwealth welfare, employment services and state based disability support services.

Jaimie has a comprehensive understanding of policy, practices and processes required by organisations to successfully deliver government funded performance based contracts.

Jaimie has managed large metropolitan areas within the Employment Services industry and as a Business Adviser has been involved with numerous organisations in remote Australia since 2013. Most recently, he was involved in the comprehensive roll out of Jobactive in one of the country’s largest employment service areas.

A skilled trainer, he has developed high performing teams, from recruiting through to induction and performance based training. His experience enables him to impart operational knowledge with a strategic context to those participating, which ensures staff understand how their actions impact their organisation.

RIA THORNTON

Senior Consultant

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PRINCE2 – Project Management Foundation & Practitioner

Ria Thornton has 14 years’ experience in the Employment Services industry. Commencing in the sector as an enthusiastic receptionist she quickly worked her way to senior management roles.

Ria’s strong leadership and training skills, business acumen, contractual and operational knowledge have enabled her to drive demonstrable performance and financial success, across multiple sites and Employment Regions.

Ria’s undeniable passion is for Post Placement Support (PPS) and Claims, evidenced by her 12 years’ experience in working in PPS and Claims across many Employment Services Programs, including Job Network, Job Services Australia, Disability Employment Services (both DMS and ESS), and more recently jobactive and the Community Development Program. Ria has been instrumental in the development of Centralised Post Placement Support within two national Employment Services Providers, has designed and delivered training to operational Post Placement Support staff and claims training to managers.

Ria offers unmatchable knowledge of the compliance, documentary evidence and contractual requirements for claiming employment outcomes, and conversely an intimate understanding of how consistent and supportive PPS can improve the sustainability of employment for Job Seekers, resulting in strengthening Employer relationships and opening new opportunities for sites, increases outcomes and therefore revenue for sites and improves overall performance.

Ria throws herself into any new project, is energetic and passionate about Employment Services, committed to her work, and has a well-developed sense of humour – she is definitely not afraid to laugh at herself!

MATTHEW WATTS

Project Manager

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Certificate III Heavy Vehicle Mobile Equipment

Matthew is a highly experienced Project Manager with a substantive background in the civil and mining sectors through his work in North West Queensland. Following the completion of his Diesel Fitter apprenticeship, Matthew has worked in various organisations, most recently as a Workshop Manager for a diesel mechanic business. During this time, Matthew has trained and supported numerous Aboriginal trainees and apprentices.

In 2015, Matthew commenced delivery project management services to Providers delivering the Community Development Program. Matthew brings a pragmatic approach to designing, developing and implementing Work for the Dole projects and is very adept at engaging Aboriginal participants.

Matthew is skilled in developing and maintaining community and stakeholder relationships and providing practical leadership and hands on experience to operational staff.

He has developed various tools and procedures to guide CDP Providers in the successful delivery of activities, inclusive of workshop maintenance schedules, detailed risk assessments and OHS systems, asset management systems, and procurement of machinery and equipment.

ALAN BAILLIE

Lead Trainer/Facilitator

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Alan has been involved in education for more than 35 years in Queensland and the Northern Territory. He has been a teacher, principal, district director and executive director in various locations, the majority dedicated to working in rural and remote locations.

Alan was awarded an Australia Day Medal by Education Queensland for service to rural and remote education. He is also the recipient of a Centenary Medal for contribution to society and education.

Alan is a member of the Queensland Educational Leadership Institute and has been a writing member of the team which produced and published the five editions of the guide for teaching principals, ‘Taking the Lead.’ He led the writing of the most recent edition which is used as a support document for teaching principals across Queensland and the Northern Territory. He has also been a speaker at various national forums including presentations to the Bennelong Society on Indigenous Education and the Australian Council for Private Education and Training (ACPET).

While working for the Northern Territory Department of Education and Children Services, Alan developed and led the implementation of the improvement and performance agenda including principal performance reviews and school reviews.

Alan currently engages with Right Hand Remote Solutions to deliver grassroots leadership programs to community based Aboriginal staff engaged in the Community Development Program.

MANDY BOYLAN

Executive Leadership Coach

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Bachelor of Psychology with double major in Sociology
Post Graduate Diploma in Human Resource Development

Mandy specialises in leadership, employee engagement and culture building. She has dedicated herself to helping leaders create meaning in their own lives and in their organizations, which results in motivated employees, customer commitment and bottom-line performance.

Mandy is wonderful in getting to know her subject and often pulls her clients into uncharted territories. Her powerful intuition blended with her ability to shift perspective allows others to successfully craft and bring their ideas to light. Mandy has designed coaching programs that begins with a pre-coaching assessment and debrief for each client in clarifying personal and professional values and strengths as well as creating a long-term vision. She combines this insight with her client’s natural talents and learned skills to create a purpose/mission statement which they can use as a filter for their decision making.

Further to this Mandy has worked with Aboriginal communities for over 16 years designing and delivering Aboriginal training and employment outcomes, predominantly for the resource sector in Western Australia.